
DIAMOND CRYSTAL
Frequently asked questions
Common questions about DIAMOND CRYSTAL from 3G Electric.
What is the difference between DIAMOND CRYSTAL pellet and cube forms for water softeners?
DIAMOND CRYSTAL pellet-formed salts, such as Bright and Soft and Iron Fighter, are compressed into uniform cylindrical pellets that resist bridging and mushing in brine tanks. They dissolve at a controlled rate, ensuring consistent brine strength during regeneration cycles. Cube-formed salts, marketed as Hardi Cube, are compacted into dense cubes that dissolve more slowly than pellets, reducing salt consumption and the frequency of refills. Cubes are preferred in systems with high water usage or where salt storage space is limited, as they minimize salt bridging and require less maintenance. Both forms are available in 40 lb and 50 lb bags.
Does DIAMOND CRYSTAL Iron Fighter salt remove iron from water?
DIAMOND CRYSTAL Iron Fighter salt contains additives that help sequester dissolved iron and manganese ions during the regeneration cycle of a water softener. The additives bind to iron, preventing it from precipitating and fouling the resin bed. This allows the softener to continue removing hardness effectively even when feed water contains up to 10 ppm of iron. However, Iron Fighter salt does not remove iron from water directly; it works in conjunction with the ion-exchange process to keep the resin clean. For water with iron levels above 10 ppm, additional pretreatment such as a dedicated iron filter may be required.
Can DIAMOND CRYSTAL Solar Naturals crystals be used in all water softeners?
DIAMOND CRYSTAL Solar Naturals crystals are a natural solar-evaporated salt form suitable for most standard water softeners. The crystals are irregular in shape and dissolve readily, making them appropriate for softeners with brine tanks that can accommodate crystal salt. However, some softener models with narrow brine well openings or those designed specifically for pellet or cube salt may experience bridging or clogging with crystal forms. It is recommended to consult the softener manufacturer's guidelines for acceptable salt forms. Solar Naturals crystals do not contain iron-fighting additives, so they are best used in water with low iron content.
What is the sodium chloride purity of DIAMOND CRYSTAL water softener salts?
DIAMOND CRYSTAL water softener salts are manufactured to have a sodium chloride content exceeding 99.6% on a dry basis, with water-insoluble matter typically below 0.1%. This high purity ensures efficient ion-exchange regeneration and minimizes the accumulation of residue in the brine tank. The salts are produced through solar evaporation (Solar Naturals) or mechanical evaporation (Bright and Soft, Iron Fighter, Hardi Cube) processes that yield consistent crystal structure and low impurity levels. The purity meets or exceeds ASTM E534-18 standards for water softener salt.
How should DIAMOND CRYSTAL salt bags be stored to maintain performance?
DIAMOND CRYSTAL salt bags should be stored in a dry, indoor environment with stable temperature and humidity. Exposure to moisture can cause the salt to clump or dissolve prematurely, leading to handling difficulties and reduced effectiveness. Bags should be kept off the floor on pallets or shelving to prevent wicking of moisture from concrete surfaces. The storage area should be free from chemical contaminants, such as cleaning agents or solvents, that could compromise salt purity. For best results, use salt within 12 months of purchase and rotate stock to ensure oldest inventory is used first.
Does 3G Electric supply DIAMOND CRYSTAL products?
Yes — 3G Electric (S) Pte. Ltd. supplies DIAMOND CRYSTAL products. We stock the DIAMOND CRYSTAL catalog and supply genuine factory-original products with full manufacturer warranty and technical support.







